Bridging Business
and Tech for Impactful Solutions

Hi, my name is Viesturs Kaugers, MSc.

I help organizations bridge the gap between business objectives and technologies to deliver impactful, intelligent solutions. As a Professional Requirements Engineer, Business Analyst, and IT Consultant, I specialize in generative AI, conversational agents, and data-driven digital transformation focusing on practical application and measurable outcomes.

With a strong foundation in software engineering and certified expertise in business process consulting, I translate complex business requirements into technology solutions. My work enhances operational efficiency, elevates customer experience, and enables scalable automation.

I lead cross-functional teams and drive agile AI projects using Scrum methodologies, emphasizing rapid iteration, strategic alignment, and continuous delivery. To support effective AI solution design, I leverage SAP Signavio-certified process mining techniques to identify inefficiencies and map workflows that inform prioritization.

My experience spans public and private sectors including finance, manufacturing, and government where I have delivered high-value chatbot systems, generative AI pilots, and automation frameworks. By combining technical fluency with business insight, I ensure tech solutions are innovative, strategically aligned, and sustainable.